Posts Tagged ‘internet sales’

A portion of the proceeds from our sales go to the Causes listed on netvibes.com/HelpingHandsNet

To View Images or get more details please email: tfrentz@hotmail.com

 

We have 2 eBay accounts for items that can be shipped.

http://myworld.ebay.com/Frentzs

http://myworld.ebay.com/tpsMercedesBenz

 

Hawkins Texas Large Item Inventory:

1031 Inventory list

 

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Amazon Seller services has the absolute worst customer service we have ever encountered.

The best way to help them improve is to share negative reviews like this one with all of your network.

AMAZON SELLER SERVICES is SO PISS POOR because they rely on Artificial Intelligence and Auto generated algorithms to respond to customer trouble tickets.

In our dealings with this service, we filed 5 identical trouble tickets and received a wide variety of responses. The responses were often not relevant to our complaint. Some of the responses even came from a department in Canada.

The problem with our sales account started when we sold an item on amazon but the physical item was sold earlier that day before we could unlist it. We refunded the online buyer but the auto generated system suspended our account anyway.

We could not access our inventory to unlist our items and the Amazon system is not setup to remove the listings either. This resulted in another item selling with no way for us to notify the buyer or send them a refund.

 

While all of this is happening, we are submitting trouble tickets to report the issues.

We received the following paraphrased replies:

1.) We are reviewing your account and you will not be able to sell. Please provide a Utility bill and any sales related documents to help us decide if you may sell on Amazon again.

2.)  In response to our files being submitted, we get this response FROM AMAZON.CA (That’s CANADA support NOT .com USA) …. “Let us know how we did. Were you satisfied with the support provided?”

HAHAHA – seriously??? All the remaining follow up replies also come from Amazon.CA

3.) This is an auto reminder… we need more information to resolve your case. If you still need assistance, please respond to this message. If we have resolved your issue, take no further action and we will close your case.

SO WE RESPOND and we get #4.

4.) We have not heard from you so your case has been closed. If you still need further support please contact us.

OMG – this is getting ridiculous.

 

5.) Please view the open cases section in your seller account to read our response to your support request.

SO WE DID and get a notice that our request was denied and we can not sell on Amazon.

 

6.) So we open a second account and the system says it will review our account information before activating the new account.

AND WE GET the same responses as #1-5 all over again!!!

 

GAME OVER! WE GIVE UP AND PUBLISH THIS BLOG TO EXPOSE THEIR PISS POOR CUSTOMER SERVICE.

 

7.)  10/20/17 – We email Amazon CEO Bazos – Jeff@Amazon.com with this story.

8.) 10/27/17 – He has an Amazon Seller Manager email us with a basic hello. She says….

“My name is Nithya, and I’m a member of the Amazon.com Seller Performance Team.  Jeff Bezos received your email and requested that I research this issue and respond on his behalf.”

SHE THEN GOES ON TO SIMPLY COPY AND PASTE THE PREVIOUS MESSAGE ABOUT SUBMITTING A proposal to how we will rectify our sales complaints….

This is beyond ludicrous.  Amazon Seller customer service is absolutely the definition of insane!!!

 

9.) We oblige “NITHYA” and again submit our story about being locked out of the account and unable to control any sales support issues and submit the link to this blog once again.

 

10.) 10/28/17 – We again receive the AUTOMATED BULLSHIT REPLY that simply says, “we reviewed your account and conclude that you can no longer sell on Amazon.”

 

11.) We again email Jeff with this link for his continued review of his departments failures in customer service.  There is no reason non profit foundations should be treated like this when they are cooperating to fix issues on their donation sales platforms.

12.) We again receive the same auto generated reply as #8 above with Nithya. This time the name has been changed to Francine but the message is the same. WTH???

13.) We also received a random reply from the Amazon.Ca email stating…..

“I understand your concern regarding the account password reset and
login. I’ve checked your email correspondent. You’ll need to
contact our partner site, Amazon.ca, for more information about account password
and login, as our international websites operate independently. You can contact
them directly at:”
THIS IS THE REPLY WE GET IN REGARDS TO OUR COMPLAINT THAT WE ARE GETTING NOTICES FROM amazon.Ca in the first place when we are not even signing in to a amazon.ca account.

 

THE SAGA CONTINUES!!!!!!

 

This case is making a wonderful youtube video and we are enjoying slandering Amazon as much as possible in our public presentations because they need to get their act together!!!!!!!!!!!